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Regulations of reception procedure of applications from citizens applying through the official website of ‘Navoi Mining and Metallurgical Combinat’ State Company:

1. Reception of applications through the official website of ‘Navoi Mining and Metallurgical Combinat’ State Company (NMMC) is an additional possibility for citizens to apply. The Regulations define conditions and procedure of handling of applications from physical and legal persons with use of information and communication technologies according to «Regulations of interactive governmental services with use of information and communication technologies» approved by the Decree of the Cabinet of Ministers of the Republic of Uzbekistan No. 181 of 23rd of August, 2007.
2. Applications received online through the official website are sent to the Employees Application Service of the NMMC Head Office (hereinafter referred to as “Service”). All fields on the application form on the NMMC official website must be completed. Applications showing no surname (first name, patronymic), information of residence or showing false data are considered as anonymous and not subject to consideration. For verification of an application authenticity the Service officers contact an applicant within 4 days from the moment of receipt of an application by phone or email address specified on the application. After an application authenticity has been confirmed an application is accepted for processing by established order.
3. In accordance with Article 18 of the Law of the Republic of Uzbekistan «about submitting applications by citizens» No. 1064-HII dd 06.05.1994 applications or complaints are considered within the period of one month from the date of receipt, and applications requiring no additional study and check are processed within fifteen days. In cases when consideration of an application or complaint requires making a check, inquiring additional materials or taking other measures, the processing period of an application or complaint may be prolonged as an exception by the NMMC management, but no more than for one month, with informing an applying or complaining person of such prolongation.
4. Applications of confidential nature through the NMMC web-site are not accepted for consideration. Applications of confidential nature are admitted in written form to the following address: 27, Navoi Street, Navoi 210100 Republic of Uzbekistan.
5. Reception of applications from citizens through an official website has equal force along with the verbal, written or direct application to the NMMC.
6. In case of unsatisfactory response, please apply by written or verbal communication to the Employees Application Service of the NMMC Head Office: 27, Navoi Street, Navoi 210100 Republic of Uzbekistan;

Tel.: + (998 79) 227-71-45, 227-75-58.

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